▶️ Video lesson:
📚 E-book:
Real Case of T&D: Transformation at Mantevida
In this lesson, you will learn about a real transformation story. Mantevida, a healthcare clinic, faced critical challenges in service, engagement, and retention. With Korax, it turned the game around with a modern, digital T&D strategy that yielded measurable results.
🎥 Complete playlist of the free course:
https://www.youtube.com/playlist?list=PLwFVsGbsEiiyw1qRZEN6h1GvqOk9rK9tg
📚 About this case:
Before the partnership with Korax, Mantevida was living through challenging scenarios:
High no-show rate (missed appointments)
High turnover
Demotivated and unprepared teams
Service complaints on social media
Lack of standardization in internal processes
👀 Sounds familiar?
🎯 What was done with Korax:
✔ Maturity diagnosis in T&D
✔ Implementation of a White Label Digital Corporate University
✔ Creation of paths by area: Reception, Service, Sales, Leadership, and Medical
✔ Gamification and engagement metrics
✔ Continuous performance evaluation with dashboards and feedback
📈 The results speak for themselves:
📊 NPS rose from -23% to +46%
🔁 Turnover fell below 5%
📉 No-show reduced from 35% to 15%
🚀 Growth of +500% in service opportunities
This is proof that well-done T&D transforms what seemed like “people problems” into business opportunities.
💬 There is no healthy company without well-prepared people. And Mantevida understood this in time.
🔗 See more cases and solutions at:
https://www.appkorax.com/academy
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