Published by: Karina Vieira

Continuous training of professionals is one of the pillars for the success of any company. In the health sector, where qualification directly impacts the quality of care and the safety of patients, this need becomes even more evident. However, implementing training programs can pose a significant challenge for institutions that deal with high demand, rigid work schedules, and budget constraints.

Traditional corporate training models, based on in-person meetings, require not only high financial investments but also demand time and logistics, factors that often hinder professionals' adherence. The costs go beyond renting rooms and hiring instructors: they involve travel, interruptions in the workday, and, in many cases, directly impacting team productivity.

The digitalization of training has emerged as an efficient alternative to overcome these challenges. Companies that migrated to digital platforms saw a significant reduction in costs and a considerable increase in employee engagement.

This was the case of the Mantevida Group, one of the largest supplementary health networks in the Federal District, which faced difficulties in keeping its more than 900 employees constantly trained without compromising operational routine. The solution? The implementation of a digital corporate university, which not only optimized training but also generated savings of over R$ 100 thousand per year. The Mantevida Group consists of dozens of companies and nearly a thousand employees. To keep this entire team trained, it would be necessary to have an extensive training team, with coordinators, supervisors, and analysts dedicated exclusively to continuous training. However, with just a monthly subscription to Korax Academy, the group was able to ensure the updating and development of all areas without needing to invest in a large training structure. Today, all companies in the group have access to organized and accessible content, ensuring a more prepared, productive team aligned with business needs.

In this article, we will detail how this transformation occurred, the challenges faced, and the results achieved.

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1. Clinics: Distance as a barrier to professional training

The decentralization of health services has been a growing trend in Brazil. With the expansion of clinical networks, access to care becomes more accessible to the population, reducing hospital overcrowding and ensuring that patients receive medical assistance close to their homes. However, this decentralization poses significant challenges, especially regarding the standardization of training and quality of care.

At the Mantevida Group, which has 11 clinics distributed in different locations, conducting in-person training has always been a logistical challenge. The need for professionals to travel between units, often separated by kilometers, meant that training was postponed or even made unfeasible. When training was organized, the time needed for travel resulted in long absences of professionals from their respective clinics, compromising operations and increasing patient wait times.

Moreover, conducting multiple sessions of the same training for different teams resulted in high costs with instructors and made it difficult to standardize information. The result was a scenario of employees trained at different times, creating disparities in the application of protocols and internal guidelines.

With the implementation of the Korax Academy Corporate University, this scenario changed drastically. Now, clinic professionals can access content from any unit without the need for travel or adjustments to the care routine.

🔹 Impacts of the digitalization of training in Mantevida Group's clinics:
✅ Reduction of operational impact, allowing professionals to train without compromising the clinical routine.
✅ Standardization of knowledge, ensuring all employees have simultaneous access to the same content.
✅ Remote and on-demand access, enabling doctors, nurses, and receptionists to undergo training at the best time for their schedules.

Decentralization of care does not have to be a barrier to training. The digital model has proven that it is possible to maintain the quality of learning and the continuity of services, without additional costs and without compromising professionals' work time.

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2. Hospital: How Korax Academy's corporate university reduced turnover and improved patient experience

The high turnover of health professionals is a recurring phenomenon in Brazilian hospitals. According to data from the General Register of Employees and Unemployed (CAGED), the hospital sector has one of the highest turnover rates in the country, driven by factors such as exhausting work shifts, lack of growth opportunities, and gaps in training.

In the Mantevida Group Hospital, this reality was clearly manifested. With a high demand for daily care and a constant flow of new employees, the institution faced difficulties in ensuring that all employees received adequate training before assuming their duties. The result? Misaligned care, an increase in operational errors, and a worrisome growth in patient dissatisfaction rates.

The lack of a structured training process meant that newly hired receptionists started working without an in-depth understanding of hospital protocols and customer service. Training, when it occurred, depended on the availability of in-person instructors, which was not always feasible given the need to maintain operational teams.

The impact of this learning gap directly reflected on patient experience. Long wait times, communication difficulties, and inconsistencies in care generated frequent complaints, compromising the hospital's NPS. The overload on more experienced professionals, who had to guide newcomers amid routine activities, also contributed to a more tense and exhausting work environment.

The implementation of the digital corporate university was a turning point in this scenario. With the migration of training to the Korax Academy platform, the hospital started to have a continuous and accessible training flow, allowing new employees to be trained before even starting direct patient care.

🔹 Impacts of the digitalization of training in Mantevida Group's hospital:
✅ Decrease in turnover, creating a more structured and welcoming environment for new employees.
✅ Continuous and accessible training, ensuring that all professionals are aligned with hospital standards from day one.
✅ Significant improvement in patient experience, with faster, safer, and more humanized care.

The digitalization of training brought not only operational efficiency but also a direct impact on the quality of care provided. With a more prepared and integrated team, the hospital was able to reverse the dissatisfaction scenario and strengthen its reputation in the sector.

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3. Quallity Pró Saúde: How digitalization optimized training at the largest health operator in the Federal District.

Health plan operators play a fundamental role in the medical care system, connecting beneficiaries, service providers, and regulatory bodies. However, the complexity of this sector requires that employees be constantly updated on regulations, contractual guidelines, and internal operational flows.

At Quallity, the largest health plan operator in the Federal District, with over 100,000 beneficiaries, this challenge was even greater. With a high volume of daily transactions, multiple operational sectors, and frequent changes in regulations from the National Agency for Supplemental Health (ANS), the need for recurring training was indispensable. However, before digitalization, employee training was conducted in a decentralized, slow, and inefficient manner.

The burden generated by in-person training was a direct reflection of this structure. Since each sector required specific training, sessions were held in different groups and at different times, necessitating constant repetition of the same content. This model, in addition to being costly and exhausting for internal instructors, also compromised workflow, as employees needed to absent themselves from their activities to attend in-person sessions.

Moreover, constant regulatory updates required agility in disseminating information, something traditional training could not keep pace with. On several occasions, new regulations took effect before all teams had been properly trained, increasing the risk of operational failures and penalties.

The implementation of the Korax Academy corporate university resolved these obstacles and brought a new dynamic to training at Quallity. Now, all training – from onboarding new employees to regulatory updates – is available online, in an accessible and scalable manner.

🔹 Impacts of the digitalization of training at Quallity:
✅ Reduction in training time, ensuring that employees are quickly updated without interruptions in workflow.
✅ Elimination of internal instructor overload, allowing content to be accessed on-demand without the need for in-person repetitions.
✅ Real-time tracking of employee progress, with detailed reports on course participation and completion.

Through digital transformation, Quallity was able to unify training, optimize processes, and ensure that all employees received comprehensive and up-to-date training in the shortest time possible. The result was a significant increase in operational efficiency and the assurance that the entire team is prepared to provide excellent service.

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4. Call Center: More agile training without compromising service

The customer service sector is one of the most dynamic within any company. In the case of the Mantevida Group, the Call Center plays a crucial role, acting as the main link between beneficiaries, patients, and health units. With a high daily volume of calls and a constantly renewed team, ensuring that all operators are well-trained and up-to-date has always been a great challenge.

Before the digitalization of training, training new attendants meant depleting operational capacity. In-person training required entire groups of employees to be removed from service, directly impacting the quality of support provided to customers.

This model created two main problems:

🔹 Slower response time – With fewer attendants available, the average wait time for calls increased, affecting customer experience.

🔹 Fragmented learning – As training had to be scheduled in groups, new employees often started working without receiving complete training, needing to learn on the job, which generated inconsistencies in information relayed to the public.

The arrival of Korax Academy changed this reality. Now, the training is available online, accessible from anywhere at any time, allowing attendants to be trained without needing to leave their workstations.

"Previously, our training caused a lot of strain on the Human Resources team and the employees; we standardized the training of over 200 employees in a center that conducts more than 100,000 transactions and uses dozens of systems and has hundreds of processes."

Jéssica Ohane/ Customer Service Manager.

🔹 Impacts of the digitalization of training in the Call Center:
✅ Reduction of impact on operations, as employees can undertake training at strategic times without hindering the service flow.
✅ Faster and more efficient training, ensuring that new attendants start their duties with the necessary knowledge from the first day.
✅ Standardization of information, reducing errors in service and improving customer experience.

Now, attendants have access to a complete training catalog, including service protocols, health operator guidelines, internal system manuals, and standardized scripts. Thus, whenever an important doubt or update arises, the information is just a few clicks away, without the need to wait for new in-person sessions.

The digitalization of training in the Mantevida Group's Call Center reduced the average training time and increased operational efficiency, ensuring that customer service is becoming increasingly agile, precise, and aligned with the company's needs.

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5. Project aims to reduce the burden on the IT team

Digital transformation within companies is not limited to employee training. For operations to function efficiently, the IT team must ensure that all employees know how to correctly use the internal systems. In the Mantevida Group, this challenge intensified during the transition to a new management platform.

The process of adopting a new system always requires constant training and high technical support. With the digitalization of training at the Corporate University, a project is being structured to digitalize system training, preventing the technology team from needing to halt their demands to teach the same processes repeatedly to different groups of employees.

This model creates overload for IT professionals, resulting in two main problems:

🔹 Time wastage – Instead of focusing on improvements and optimizations, the IT team spends much of their time conducting basic training on system use.

🔹 Low efficiency in learning – Since training occurs in groups and at specific times, employees who join later or have doubts need to wait until a new training session is scheduled.

With the digitalization of these trainings, this reality will change. Now, all system training will be digitalized and made available on-demand, allowing employees to access content whenever necessary without needing to contact the IT team.

🔹 Impacts of the digitalization of training on the IT team:
✅ Drastic reduction in overload, allowing the technology team to focus on strategic projects instead of repeating basic training.
✅ Continuous and on-demand training, ensuring that all employees have immediate access to necessary training, without relying on scheduling.
✅ Fewer technical support calls, as employees are able to consult tutorials and courses within the platform whenever they need.

Now, whenever a new employee joins the company or when there is an update to the system, the training will already be ready and accessible on the platform, eliminating the need for in-person meetings and constant IT support.

This change has brought a double gain for the Mantevida Group: relief on the workload for the technology team and a much more efficient learning curve for employees.

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Korax Academy: The ultimate solution to transform corporate training

The story of the Mantevida Group proves that in-person training no longer meets the needs of modern companies. High costs, logistical difficulties, low adherence, and impacts on productivity are just some of the challenges faced by organizations still utilizing traditional training methods.

The good news is that there is an effective solution to this problem. The Korax Academy is a comprehensive corporate education platform designed to eliminate barriers, reduce costs, and ensure efficient and scalable training.

If your company still faces difficulties with in-person training, it might be time to ask yourself:

🔹 How much time does your team spend organizing manual training?
🔹 How many opportunities are wasted because employees cannot access training immediately?
🔹 How many costs could be cut if training were digitalized?

With Korax Academy, you can change this scenario and have a personalized corporate university without needing to create content from scratch.

🔹 What makes Korax Academy the best choice for your company?

✅ +1,000 ready-to-use contents for immediate use, to train your team even if you do not have recorded training yet.
✅ Whitelabel platform, fully customized with your company's visual identity.
✅ Gamification, which transforms training into interactive experiences, increasing employee engagement.
✅ Training accessible from anywhere and at any time, ensuring no one loses learning due to lack of time.
✅ Real-time performance measurement, allowing managers to track employee progress.

If the Mantevida Group saved over R$ 100 thousand a year and transformed its internal training with Korax Academy, imagine the impact digitalization can have on your company.

The question now is: is your company ready to take the next step?

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